Workplace Competencies

Effective workers can productively use:

Resources
They know how to allocate time, money, materials, space, and staff.

Information
They can acquire and evaluate data, organize and maintain files, interpret and communicate, and use computers to process information.

Interpersonal skills
They can work on teams, teach others, serve customers, lead, negotiate, and work well with people from culturally diverse backgrounds.

Systems
They understand social, organizational, and technological systems; they can monitor and correct performance; and they can design or improve systems.

Technology
They can select equipment and tools, apply technology to specific tasks, and maintain and troubleshoot equipment.

Foundation Skills

Competent workers in the high-performance workplace need:

Basic Skills
Reading, writing, arithmetic and mathematics, speaking and listening

Thinking Skills
The ability to learn, to reason, to think creatively, to make decisions, and to solve problems.

Personal Qualities
Individual responsibility, self-esteem and self-management, sociability, and integrity.